77jya's Privacy Policy

77jya may collect the following categories of information to keep its services running smoothly:

1.1 Identity Information

• Full name and date of birth
• National ID number or passport number (for identity verification)
• Email address and mobile number
• Current and permanent address

1.2 Financial Information

• Payment method details (bKash, Nagad, Rocket number, or general bank account information)
• Transaction history — records of deposits and withdrawals
• Account balance and bonus program information

1.3 Technical & Usage Information

• IP address and device identifier
• Browser type, operating system, and screen resolution
• Site access times, page visit data, and navigation patterns
• Gaming activity logs — game type, duration, and bet information

1.4 Communication Information

• Content of messages sent via live chat and email
• Support ticket history and details of related issues

We collect your information through the following means:

• Direct input: Information you voluntarily provide when you open an account, update your profile, or complete a KYC verification form.
• Through transactions: Financial information automatically logged when you make deposits or withdrawals via bKash, Nagad, Rocket, or bank transfer.
• Automated technologies: Behavioral data about site usage collected through cookies, web beacons, and similar technologies.
• Support communications: Conversation data stored when you contact the support team via chat or email.
• Third-party verifiers: Trusted third-party services are sometimes used for identity verification and fraud prevention.

77jya uses your information only for legitimate and necessary purposes, including:

3.1 Service Operations

Information is essential for creating and managing accounts, enabling gaming activity, processing deposits and withdrawals, and issuing bonuses.

3.2 Identity Verification & Security

Information is used to confirm account ownership, prevent unauthorized access, and comply with anti-money laundering (AML) policies.

3.3 Customer Service Improvement

Information is analyzed to resolve your issues quickly, improve support quality, and personalize the user experience.

3.4 Responsible Gaming

Information is used to monitor gaming behavior, identify potentially problematic patterns, and provide assistance to users when needed.

3.5 Communications

Your contact details are used to send transaction notifications, security alerts, and relevant promotional information. You can opt out of promotional communications at any time.

77jya places the highest priority on the security of your personal information. We take the following technical and administrative measures:

• SSL/TLS encryption: All data transmissions are secured with 256-bit SSL encryption, keeping your information out of reach of third parties.
• Secure servers: User data is stored in secure data centers with strict access controls in place.
• Password hashing: Your password is never stored directly — industry-standard hashing algorithms are used.
• Two-factor authentication (2FA): A two-step login verification option is available for additional security.
• Regular security reviews: Our systems are regularly tested and updated to ensure protection against new threats.
• Internal access controls: Only authorized staff may access user information, and only when there is a valid reason to do so.

Please note that even with the utmost care, it is not possible to guarantee 100% security when transmitting information over the internet. Keeping your password confidential and not sharing it with anyone is also your responsibility.

77jya does not sell, rent, or commercially transfer your personal information to third parties. However, information may be shared in the following limited circumstances:

5.1 Service Providers

Trusted providers assisting with payment processing (bKash, Nagad, Rocket, bank), identity verification, gaming software, and customer service receive only the information necessary for their specific work, under contract. They may not use the information independently.

5.2 Legal Obligations

We may be legally required to disclose relevant information in response to a court order, a lawful request from a government authority, or other legal obligations.

5.3 Fraud & Abuse Prevention

Necessary information may be provided to regulatory bodies to prevent money laundering or fraudulent activity.

5.4 Business Restructuring

In the event of a merger, acquisition, or asset transfer, user data may be transferred to the new entity, but the terms of this privacy policy will remain in effect.

77jya uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser.

6.1 Types of Cookies

• Essential cookies: These are necessary for maintaining login sessions and running core site functions.
• Functional cookies: Used to remember your preferences, such as language or display settings.
• Analytics cookies: Collect data to help us understand how users interact with the site, which helps us improve our services.

6.2 Cookie Controls

You can accept or reject cookies from your browser settings. Please note that disabling essential cookies may cause some core site functions to not work properly.

As a user of 77jya, you have the following rights regarding your own information:

• Right to access: You have the right to know what information we have collected about you and how it is being used.
• Right to rectification: If any information in your profile is incorrect, you can request that it be corrected.
• Right to erasure: In certain circumstances (such as after closing your account), you may request that your information be deleted, though some data may need to be retained due to legal obligations.
• Right to object to processing: You can object to marketing communications or certain types of data processing.
• Right to data portability: You can request an export of certain data in a structured format.
• Right to withdraw consent: You can withdraw your consent to the processing of your personal data at any time.

To exercise these rights, please contact our support team. We will respond to your request within a reasonable time.

77jya is intended for users aged 21 and above only. Our services are not available to minors, and we do not knowingly collect information from minors.

Age verification is mandatory during account registration. If we are notified that a minor's information has been collected for any reason, we will take immediate steps to delete that information and close the associated account.

If a parent or guardian believes their minor child has created an account on our platform, please contact our support team directly.

77jya retains your information only for as long as it is necessary or legally required.

• Active accounts: Information is retained for the entire duration that the account remains active.
• Closed accounts: Even after an account is closed, financial transaction and identity data is retained for a specified period in accordance with legal obligations.
• Marketing data: Removed from our lists as soon as possible after you opt out.
• Support communications: Retained for a limited period to ensure service quality.

After the specified period, data is securely deleted or anonymized.

77jya may update this privacy policy from time to time. When changes are made:

• The "Last Updated" date at the top of the page will be changed.
• For significant changes, registered users will be notified by email or live chat.
• Continued use of the service after changes means you have accepted the new policy.

You are advised to review this page regularly so that you stay informed of the latest changes.

You can reach us for any questions, requests, or complaints regarding this privacy policy or your personal information. 77jya's support team is available seven days a week, 24 hours a day, in both Bengali and English.

We are committed to resolving your requests as quickly as possible. Requests to delete or correct information may require identity verification, which is necessary for security purposes.

For responsible gaming support, visit our Responsible Gaming page. Our FAQ page may also be helpful for answers to common questions.